Tag Archives: Creating a culture of ’empathy’ for customers

Creating a culture of ’empathy’ for customers


VANCOUVER — When a 40-year auto sales and leasing veteran decides to open a dealership in one of the most expensive urban centres in Canada, it takes both ingenuity and chutzpah.  Blair Hall, who launched Ensign Pacific Chrysler-Dodge-Jeep-Ram in Vancouver about two years ago, has a good measure of both.  To compete on price with […]

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